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Kepli
Djinni (Admin)
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Joined: 01/04/2005
Location: Netherlands
Posts: 16854
Posted: 10/11/2010 at 2:29am | IP Logged Quote Kepli

Still nothing?
I have been absent due to real work stress, but I had hoped this would have been solved by now. Will contact Mindy again.


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dijkmanb
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Joined: 05/01/2007
Location: Netherlands
Posts: 13
Posted: 10/11/2010 at 2:52am | IP Logged Quote dijkmanb

doswelk wrote:
Any news?

I got so used to knowing that my serial numbers where in
the store, I did not save them to a local file last time I
upgraded my PC

I would love to re-install Dundjini but it's hard without
access to the store?

Any news?

Maybethis can help you when you need to upgrade your windows installation. I used this method to move the application from one machine to another (and from windows xp to windows 7).

You just need the "installed files" and a registry entry form your old PC.

Edited by dijkmanb on 10/11/2010 at 2:58am


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celedal
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Joined: 10/11/2010
Location: Australia
Posts: 3
Posted: 10/12/2010 at 4:30am | IP Logged Quote celedal

Anyone know when the store will be up? im new and looking to purchase it, but its been down for about 3 weeks that i know of (ive been checking for about that long)
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Bogie
Djinni (Admin)
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Joined: 06/19/2007
Location: United States
Posts: 5103
Posted: 10/13/2010 at 6:01am | IP Logged Quote Bogie

celedal wrote:
Anyone know when the store will be up? im new and looking to purchase it, but its been down for about 3 weeks that i know of (ive been checking for about that long)


We are hopeful, but unknowing

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Kepli
Djinni (Admin)
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Joined: 01/04/2005
Location: Netherlands
Posts: 16854
Posted: 10/14/2010 at 6:01am | IP Logged Quote Kepli

Bogie wrote:
celedal wrote:
Anyone know when the store will be up? im new and looking to purchase it, but its been down for about 3 weeks that i know of (ive been checking for about that long)


We are hopeful, but unknowing


Indeed

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heruca
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Joined: 09/28/2005
Location: Argentina
Posts: 6328
Posted: 10/14/2010 at 2:17pm | IP Logged Quote heruca

Looks like the owner of EnWorld recently bought DJ, and isn't
receiving timely customer service. This could lead to bad press if it isn't handled promptly.

Not that all customers shouldn't be treated equally, of course. I'm just sayin'...

Edited by heruca on 10/14/2010 at 2:17pm


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Kepli
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Posted: 10/16/2010 at 1:53am | IP Logged Quote Kepli

Just read the post before coming here

Not much I can do atm ... Mindy has not reacted yet and she is the only one who can handle this Store issue.

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Unclepete
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Joined: 10/15/2010
Location: Australia
Posts: 20
Posted: 10/17/2010 at 7:48pm | IP Logged Quote Unclepete

Kepli wrote:
Just read the post before coming here


Not much I can do atm ... Mindy has not reacted yet and
she is the only one who can handle this Store
issue.


Can I suggest that Mindy be given some extra resource to
fix the shop ASAP? DJ is, after all, a commercial product
and the lack of a shop affects revenue as well as
reputation.

The other problem is that DJ is available from other
retailers but at an earlier version that is NOT
COMPATIBLE with current Java installations, leading to
broken installs and pissed-off customers.

I'm one of those affected - I'm told that the only way to
fix my current issue is to use the 1.07 installer that is
only available from the shop that isn't working. And I
wouldn't have this issue if I'd been able to purchase
directly from the shop in the first instance.

C'mon DJE - this is pretty poor customer support.
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Coherent805
Henchman
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Joined: 09/09/2010
Location: United States
Posts: 3
Posted: 10/18/2010 at 11:31am | IP Logged Quote Coherent805

The DJ store being down has pretty much cost them the sale that they were going to make to me, along with any art packs that I would have purchased. I was starting up a game a few months ago and I was all hot to get DJ up and installed on my machine so I could make some great maps for the game.

But I wasn't able to buy DJ, so I eventually just made maps using Excel. Excel 2007 has some very nice graphics abilities, and eventually produced some very acceptable maps.

All because, credit card in hand, I was unable to buy Dunjinni when I needed it.
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CoolAliasHere
Henchman
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Joined: 01/09/2007
Posts: 40
Posted: 10/20/2010 at 4:48am | IP Logged Quote CoolAliasHere

I am sorry to say, but I am thinking this is the end of my relationship with DJ. Being unable to use a program that I purchased, and getting no support is unacceptable. It was a good run, but I my patience only goes so far. A simple post would have even sated me, something to let us know that we were not talking to thin air. Nothing against the forum people who have tried to help, but they seem to be in the dark as well.   

I work in customer service, and if I told people to wait and be patient, and heard nothing for over a month, I would expect them to take their business elsewhere. It is a real shame, since I truly enjoyed using this product when I was able to.

Farewell,

CAH
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