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 Dundjinni Mapping Software - Forums : Commercial Maps
Subject Topic: Update to Dundjinni v1.0.7 (PC version) Post ReplyPost New Topic
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Bixby
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Joined: 02/26/2009
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Posted: 04/02/2011 at 11:12am | IP Logged Quote Bixby

It is now April and I still cannot get my license issues resolved after 5 months. I really appreciate the efforts and assistance of one of the kind members here who is doing work on one of our projects.

The trouble is that I have additional projects in the queue and it appears that there is NO HOPE of getting a license issue resolved. Can someone give me a faint glimmer of hope that the Dundjinni STore / License issues are going to get resolved soon or do I have to scrap any commitment I have to using this product and find another product with better support structures in place.

Sorry for the rant, but I am VERY frustrated that I cannot run this software and it appears that there is no channel available in front of me to resolve the issue.

I am trying to be both reasonable & patient, but I honestly cannot continue to wait an indefinate amount of time for a resolution that may or may not manifest with little to no communication about if or when that resolution could occur.

*end rant*

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Kepli
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Posted: 04/03/2011 at 1:45am | IP Logged Quote Kepli

I think people have been very patient sofar and I really appreciate that. The problem is that this is all outside my sphere of influence and the only one who can help is Mindy. Unfortunately she seems to be out of reach atm and has been for months now.
This means the sales part of DJ has come to a halt and because the license keys are on the same domain, those are unavailable as well. I am unable to generate license keys myself.
Sofar I have been able to help people with upgrading to DJ v1.0.7 and with getting v1.0.7 versions of some of the art-packs. But we all understand that only works for people who bought DJ before the Store closed ...

We can only hope Mindy shows up soon ... <sigh>

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Bixby
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Posted: 04/03/2011 at 7:34am | IP Logged Quote Bixby

Thanks for the reply Kepli:

Just to be clear, I already had a purhased copy. I had a computer failure that took out my main PC and backup drive. I was just trying to reconstruct what I had.

Am I to understand that all past purchase records and all future purchase capability reside with one person with zero redundancy? Does not strike me as a very good risk mitigation strategy.

Can another license number from an existing install be used as a temporary measure? Are there any licenses in escrow?

I do not know how the company is organized, but surely someone somewhere can be found with some creative solutioning and accountability to the ongoing operation of the business. This whole thing strikes me as very odd...

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Bogie
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Posted: 04/03/2011 at 7:45am | IP Logged Quote Bogie

My understanding of the history is that DundJinni was created by Fluid Entertainment, a small computer game company. A few years ago, they were not putting much effort into supporting DJ so one of their employees, Mindy purchased DJ. Initially, Mindy was able to do a lot for the program. She upgraded it to the 1.0.7 version that we need for Vista and 7. And she was developing a new more powerful version DundJinni 2.0
Unfortunately, Mindy is DundJinni Enterprises, there is no one else. We know that she has had a grave family emergency and I suspect she may have had some personal and or financial problems as well.
And as Kepli said we have no access to that side of the Website. So sadly we to wait and hope that Mindy's fortunes improve so that she can help us.


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Bixby
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Posted: 04/03/2011 at 7:55am | IP Logged Quote Bixby

Thank you for the information.

I hate to hear that people have bad family situations, I can empathize. Hearing that this is a 1 person show has given me the information I require.

I think I will migrate to another product. I do not want to build a dependancy on software that is a house of cards. Who knows what issues may arise when this one is solved.

Thanks for the info, I hope the product has a long and vibrant life. I no longer have the appetite for the risk.

As Douglas Adams would say...
"So long, and thanks for all the fish." :)



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Kepli
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Posted: 04/03/2011 at 8:34am | IP Logged Quote Kepli

Nice Hitchhiker's Guide to the Galaxy quote

A shame you have to let go of DJ, but understandable. Hope you will still visit the forums to chat and find new art

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yosefbender
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Posted: 04/07/2011 at 8:23am | IP Logged Quote yosefbender

how do I activate a purchased CD software will not take the
activation code?
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heruca
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Posted: 04/07/2011 at 8:58am | IP Logged Quote heruca

Try using "retailuser" (or whatever is printed on the label) as the username,
rather than your real name.

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yosefbender
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Posted: 04/07/2011 at 12:05pm | IP Logged Quote yosefbender

thanks I try that
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Kehle
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Posted: 04/15/2011 at 8:44pm | IP Logged Quote Kehle

Kepli,I sent you an email, please tell me if you need more from me, and thanks. You're awesome.

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Kepli
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Posted: 04/16/2011 at 1:43am | IP Logged Quote Kepli

Invitation sent Kehle

And welcome aboard.

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Kehle
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Posted: 04/16/2011 at 8:47pm | IP Logged Quote Kehle

Thank you very much, Kepli.

File received and mapping back in business.
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triad4evr
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Posted: 04/17/2011 at 4:00pm | IP Logged Quote triad4evr

I have my old registration key but I don't know from where to download the registered version- and I don't see a "Register" button in the new demo- I lost my old computer that has this on it, but thankfully I still had a copy of the Install.Log file with my credentials in it. I can't seem to get into the store to find a new download link, either, please help!
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Bogie
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Posted: 04/17/2011 at 8:00pm | IP Logged Quote Bogie

Email your request to Kepli and he will set you up.

kepli.sire (at) yahoo.com

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r-kelleg
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Posted: 04/19/2011 at 6:13am | IP Logged Quote r-kelleg

*plop *
*remove the dust from his account*
greetings !
From my hideout the echo of a new DJ version came and woke
me up
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Bogie
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Posted: 04/19/2011 at 7:11am | IP Logged Quote Bogie

Welcome back r-kelleg

If you need the DJ 1.0.7 version send an email to Kepli at kepli.sire (at) yahoo.com and he will hook you up.

If you are referring to DJ 2.0,

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Kepli
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Posted: 04/19/2011 at 9:25am | IP Logged Quote Kepli

Welcome back r-Kelleg

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baleeq
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Posted: 04/21/2011 at 1:39am | IP Logged Quote baleeq

If you like Burberry, and want to buy cheap Burberry products. please come to our Burberry discounts store:http://www.burberryz.com
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ProBono
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Posted: 04/21/2011 at 4:34am | IP Logged Quote ProBono

...last one spam...?
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triad4evr
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Posted: 04/21/2011 at 6:04am | IP Logged Quote triad4evr

Thanks for the assistance getting my Dundjinni software up and running again! All is well!
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