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 Dundjinni Mapping Software - Forums : Report an Error or Bug
Subject Topic: "Improper Installation" issue Post ReplyPost New Topic
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Kepli
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Posted: 07/30/2005 at 12:40am | IP Logged Quote Kepli

Ho Kamawell,

Welcome aboard ...

Did you remove the demo completely? DJ will have problems otherwise. Some people have to go to Sotware under Configuration and remove it there too.
So make sure there is no DJ-residue ( ) of any kind before installing it.

Hope this helps. If not, don't worry, there are enough people on here to help you out    

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kamawell
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Posted: 07/30/2005 at 1:25am | IP Logged Quote kamawell

Thanks Kepli

I uninstalled the demo before beginning and I can't see that there's anything left over - searched in the registry too. I've tried a few more things since my previous post including letting DJ install to the default location (I'd tried to put it on a different drive before,) installing DJ without Java on my machine (the installation dialogue says that it will be installed with DJ if it's not already there but I ended up with a message saying the java installation file was missing) and trying various different versions of java. I get the same message every time. Just to check I'm getting the standard message, it says "An error occurred during startup. You may have an inproper installation, or invalid or missing map resources."

Thanks!

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kamawell
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Posted: 08/02/2005 at 1:41am | IP Logged Quote kamawell

Hi folks

Still can't get this to work
Does anyone have any other ideas please?

Thanks

Edited by kamawell on 08/02/2005 at 1:41am
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Halebop
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Posted: 08/02/2005 at 2:32am | IP Logged Quote Halebop

Hi Kamawell,

That pretty much sucks. Dundjinni is a cool program that creates some very pretty maps once you get it working!

Let's start from the beginning and tell us what:

Your machine is (CPU, RAM)
Operating System and version
Java and version (making sure there is only 1 installed)
What else do you have running that might possible interfere? (which Anti-virus or firewall? Other Java apps? Anything resource heavy? Do you have WinRar?)

Between you, me and maybe someone who actually knows what they're doing hopefully we can get this sorted...
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Webmaster J.T.
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Posted: 08/02/2005 at 4:48pm | IP Logged Quote Webmaster J.T.

If you are on a Mac, it may be that the username/reg key do not match. Unfortunately, the Mac installer doesn't validate the key during the install, so you only know that it is wrong when you try to run it. The username and reg key should exactly match what is on the "order details" page in the online store.

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kamawell
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Posted: 08/03/2005 at 2:00am | IP Logged Quote kamawell

I'm on a PC rather than a Mac.
My specs are...

Athlon64 3200
1 Gig Ram
Windows XP/SP2
I'm back on Java 1.5.0 - some other programs I use seem happier with that version and changing it to 1.4.2 didn't make any difference.
I use Avast anti virus but switching it off doesn't help.
I have a firewall on my router and nothing currently running on the PC.

Thanks folks!
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Halebop
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Posted: 08/03/2005 at 2:59am | IP Logged Quote Halebop

Well nothing too obvious there Kamawell.

I run the most recent java build and don't have any problems with Dundjinni (although my version is Dundjinni Platinum and I'm not sure of any differences between that and its replacement but imagine they are minor if any).

Maybe JT or someone from Fluid might be able to comment but I thought the error message received on a conflict between Demo and full version was similar to the one you have experienced?

So it could perhaps be some sort of registry problem - perhaps something got left over when the Dundjinni Demo was uninstalled or even a previous Java insallation? The full version of Dundjinni definately has problems with the Demo so something assoicated with this previous installation could be the go. Digging through your registries isn't fun but the answer might lie there. Perhaps a registry cleaning app will do the trick?

Edited by Halebop on 08/03/2005 at 2:59am
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Webmaster J.T.
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Posted: 08/03/2005 at 4:59pm | IP Logged Quote Webmaster J.T.

I my memory serves me correctly, there are a couple common situations that will lead to this error message. Please add to this list if you know of another:

* Bad username/reg key combination. Likely to only happen on the Mac because the installer does not validate them, and it will happen every time you try to run Dundjinni.
* You have more than one version of Java on your system. Likely to only happen on the PC, and with one of the versions of Java being pre-1.4.2. Will happen every time you try to run Dundjinni.
* You have added "genre" folders to the Map folder, but not included an empty (placeholder) Tokens folder. Or, you have moved around some folders and in the process removed an expected Tokens folder. Will happen intermittently, and is fixed by removing the "bad genre".

There may have also been a problem with an old version of the demo, but I am not sure. The current demo should co-exist with the full application, as far as I know.

In general, make sure you have the latest Dundjinni patch (currently 1.0.4) and the latest version of Java available for your platform.

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kamawell
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Posted: 08/04/2005 at 7:54am | IP Logged Quote kamawell

Thanks for the replies.

Dealing with the points in order...


I've searched the registry manually and, after uninstalling Dundjinni, checked for any mention of DJ or Fluid. I'm not keen on running automated registry editors on a system that is (apart from DJ) running smoothly. If there are reg entries in unusual places perhaps someone would be kind enough to list them.

I bought the download version of DJ and have just copied and pasted the username and key from the invoice.

I've carefully removed and reinstalled old and new versions of Java and no variation has worked. I definitely do not have two versions installed.

I haven't changed or added any folders. I've just (repeatedly) installed and tried to run the program.

As the .exe file I downloaded is called DJ_PC_104 I assume it its already patched.

Thanks

Andy






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kamawell
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Posted: 08/05/2005 at 7:08am | IP Logged Quote kamawell

Halebop wrote:
Anything resource heavy? Do you have WinRar?)


I missed this question before    I do have Winrar - is that a good thing or a bad thing?    
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Kepli
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Posted: 08/05/2005 at 7:55am | IP Logged Quote Kepli

Hi Kamawell,

Nope, it's just that WinRar could be associated with .jar-files. Is that the case, then you can't install them with JAVA. You can check this in the WinRar under Settings->Integration.

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slashdevnull
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Posted: 08/05/2005 at 9:00am | IP Logged Quote slashdevnull

kamawell wrote:
I missed this question before    I do have Winrar - is that a good thing or a bad thing?    

I'm glad that someone asked that question. In my experience, I have yet to find much of anything legitimate on the 'net that was compressed with WinRAR. It's generally used by people illegally sharing movies or war3z. It doesn't surprise me that WinRAR seems to break Java when it's installed.

I'm not calling everyone who uses WinRAR a thief. However, I do question the integrity of the operating system and application files on pretty much any computer that has WinRAR installed.

My opinion. Everyone else's will most likely conflict.

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kamawell
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Posted: 08/05/2005 at 12:02pm | IP Logged Quote kamawell

slashdevnull wrote:
kamawell wrote:
I missed this question before    I do have Winrar - is that a good thing or a bad thing?    

I'm not calling everyone who uses WinRAR a thief. However, I do question the integrity of the operating system and application files on pretty much any computer that has WinRAR installed.

My opinion. Everyone else's will most likely conflict.


I'm not quite sure what to say after that post. I suppose I'm quietly angry      I know you're not calling me a thief but really it's a pretty odd thing to say to a chap who's legitimately bought a product and is still patiently waiting for a helpful response from the developers in the only support channel they provide. If it had come from a regular member of the forum I probably wouldn't have thought twice about it but it seems strangely tactless coming from a moderator.

I'd like to thank Halebop and Kepli again for their interest in my problem. I also appreciate JT taking the time to post however, having been through the shopping list of possible causes, I don't seem to be any nearer to finding the answer. I don't want to be another person asking for a refund - I want to be another person buying every art pack in sight
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slashdevnull
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Posted: 08/05/2005 at 2:39pm | IP Logged Quote slashdevnull

kamawell, my apologies if I offended; it wasn't my intent.

I fix computers pretty much all day, every day. And, while I love the internet, I'm disappointed to see what happens to the average Windows PC within a few minutes of it being placed online, and especially after a longer period of time, when people start downloading and installing just about everything that they can find out there. Almost all of the most borked machines that I see have WinRAR installed on them, and usually a bunch of files named something like "TheMatrixReloaded.RAR". A lot of the posts we see on these forums from people whose computers are acting weird point to WinRAR.

Regardless of that, it probably was unfair of me to make such a categorization, regardless of my experiences with and around PCs with WinRAR installed. I'd probably be offended if people started making statements like "everyone whoe had DeCSS installed is a movie thief". (DeCSS is software used to decode the information on DVDs, so that you can watch them.)

So, my apologies if I offended. As I said, it wasn't my intent. And, if anything, feel free to treat me like everyone else on these forums. My Moderator status pretty much just gives me the ability to clean up spam and so forth. I'm not a Fluid employee, or anything like that.

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kamawell
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Posted: 08/05/2005 at 2:58pm | IP Logged Quote kamawell

Don't worry about it! I apologise for over-reacting. I'm just touchy because I've been trying to run Dundjinni for a week now and I can't. I'm all excited because I bought Fantasy Grounds for some online roleplaying and Dundjinni was to be a perfect fit for making some really nice maps and it's just not working out.

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Steve
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Posted: 08/05/2005 at 3:21pm | IP Logged Quote Steve

The error message you are getting is generally caused by missing or invalid files in the "Map" or "Res" subdirectories. The most common cause of this, as noted, is due to user-management of files that moves or modifies something in an incompatible way. If you were getting an error code type message, that would imply a registration key error or similar problem.
The problem you are having *shouldn't* occur on a new install. But apparently it is anyway. Try this: Uninstall the product. If the demo is still there, uninstall that. Now, go to C:\Program Files\Fluid and delete this entire folder tree if it still exists.
Possibly, something is getting left behind that is causing a problem.
Run "RegEdit" (registry editor) and find HKEY_LOCAL_MACHINE\SOFTWARE\Fluid, and delete this entire key tree from the registry.
Install again, and see if that helps.
One other thing: Install and run this as Administrator (or with a user with Administrator privileges) if you aren't already doing this.

   -- Steve
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dDemonicAngels
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Posted: 08/05/2005 at 7:38pm | IP Logged Quote dDemonicAngels

Kamawell, Although Steve posted as a Wandering Monster, he is pretty much the powers-that-be when it comes to DJ code and stuff. He posts about once every six months. (All hail, Steve! <<echoes of oohs and aahs from the peanut gallery>>) Consider yourself blessed that he has stepped down from high to help. (Or cursed because he thinks you've got a hopeless cause...)

If you didn't understand the RegEdit bit, someone else (probably slashdevnull when he was in a less grumpy mood) wrote a post giving excellent detailed explanations. You can find it using a search on the Forums for "RegEdit". Also note the extensive warnings that come with playing with the registry.

Best of luck...

Edit: Forum Search for RegEdit posts

Edited by dDemonicAngels on 08/05/2005 at 7:44pm
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slashdevnull
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Posted: 08/05/2005 at 8:00pm | IP Logged Quote slashdevnull

Yeah, it looks like Steve gets to post now that the latest patch is in the beta testers' hands. Must be nice to have a breather.

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kamawell
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Posted: 08/06/2005 at 1:49am | IP Logged Quote kamawell

Thanks for the replies everyone.
I have tried what Steve suggested before but I've just done it another couple of times now just to be on the safe side but still no joy. I'm sure by now you must be thinking I'm doing something wrong (and maybe I am!) but I've followed the instructions carefully

Just in case it's an indicator of anything, the error message appears as the DJ is showing 'creating dialog components.'

There are a lot of files in the 'Map' and 'Res' folders - certainly too many to ask for a list so that I can check they're all there - but are there any specifically the program checks on startup?

If I could install the program on a friend's PC and get it working would there be any chance that copying the entire 'Fluid' folder and it's subfolders and pasting them over my own installation would help - or is that a bad idea?

Thanks

Andy
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Webmaster J.T.
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Posted: 08/08/2005 at 5:08pm | IP Logged Quote Webmaster J.T.

The installation puts some things in the registry that are needed when the program starts, so simply copying the files from another computer would not help. Steve brings up a good point, which is make sure you install as administrator.

I am begining to run out of ideas.

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